Privacy Policy

FollowPay (“we,” “us,” “our”) operates the Follow Pay mobile application and related services. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your choices. By using FollowPay, you agree to this policy.

Diamonds are a virtual in-app currency for use inside FollowPay only. They are not cash, not a bank balance, and are not withdrawable or redeemable for money, cryptocurrency, or any external payout.

1. Information We Collect

1.1 Account and profile

When you create or use an account (including Firebase Authentication or Google sign-in), we may collect:

• Account identifiers (for example Firebase user ID and, where provided, Google account identifiers linked to sign-in).
• Email address, display name, username, and profile photo.
• Account creation date and account status.
• Message privacy preference (whether you allow incoming messages).
• Authentication credentials are handled by Google Firebase Authentication (and Google sign-in where you use it). We do not store your password in plain text.

1.2 Wallet, diamonds, and purchases

Diamonds are virtual in-app credits used for features inside FollowPay (for example tasks, tips, gifts, and other spend features). We may collect:

• Diamond balance and in-app transaction history.
• Referral relationships and referral reward records.
• Scratch to Win and similar promotional reward records (where applicable).

1.3 Google Play Billing (card / in-app purchases)

You may buy diamond packs with a card or other payment methods available in Google Play through Google Play Billing (in-app purchases of digital diamond packages).

• FollowPay does not receive or store your card number, CVV, full payment credentials, or Google Play payment method details.
• Payment is processed by Google. Google’s privacy policy and terms apply to that payment data.
• To credit your wallet, we may receive purchase metadata such as order ID, product ID, purchase token, amount or diamonds credited, purchase time, and status.

1.4 Cryptocurrency deposits (if offered)

If cryptocurrency top-ups are offered in the app or on the site, payments are processed by a third-party crypto payment provider. In that case we may store wallet and transaction metadata needed to credit diamonds (for example payment status, amount, transaction or payment IDs, and related deposit records). We do not collect or store your crypto private keys.

1.5 In-app rewards (Scratch to Win)

FollowPay may offer Scratch to Win and similar promotional features. Diamonds you obtain through Scratch to Win are treated as follows:

• They are in-app rewards only.
• They may be spent inside the FollowPay app (for example on tasks or other available features).
• They are not withdrawable or redeemable as cash, cryptocurrency, or any other external payout.
• They are not transferable for the purpose of converting them into money outside the app.
• We may change Scratch to Win odds, rewards, or availability at any time.

1.6 Social accounts (for tasks)

When you link accounts to complete tasks, we may store:

• Platform type (e.g. Discord, X/Twitter, Telegram, Bluesky, YouTube, TikTok, Instagram).
• Linked usernames/handles and profile URLs.
• OAuth tokens or session data needed for task verification (where applicable).

1.7 Activity and usage

• Tasks you create, complete, or are assigned.
• Daily streaks, trophies, leaderboard rankings.
• Public profile stats (e.g. tasks completed, referrals, lifetime diamonds earned).
• In-app search queries (e.g. finding users to message or transfer diamonds).
• Notification preferences.
• Device and app usage data needed to operate and improve the service (see Device and technical data below).

1.8 Messages and support

• Direct messages between users: message text, sender/receiver IDs, timestamps, read/delivery status, reply metadata.
• Support tickets: your user ID, email, subject, category, messages, and status.
• Reports: reported user ID, conversation ID, post/profile/content ID where applicable, and your report description.
• Block lists and hidden/deleted conversation data.
• When a chat, post, profile, or other content is reported, support or moderation staff may review relevant messages or content to investigate abuse.

1.9 FollowPay Social

FollowPay Social lets users create and interact with in-app social content. Depending on the features you use, we may collect and process:

• Posts, stories, captions, comments, likes, reposts, tips, follows, and mentions.
• Profile information shown in Social (bio, photo, username/display name).
• Story view and engagement signals needed to operate Social features.
• Media you upload for posts or stories (images and video), stored on our servers and/or CDN.

Social content you post may be visible to other FollowPay users. If you share a public link (for example a profile or post share URL), that content may also be viewable by people who open the link outside the app.

We may use reports, automated signals, and human review to moderate Social and chat content. We may suspend accounts, remove or hide content, and retain limited moderation records as needed for safety and policy enforcement.

1.10 Device and technical data

• Push notification token (Firebase Cloud Messaging).
• Device type, operating system, app version (for support and security).
• App analytics: screen views and session duration (Firebase Analytics).
• Local storage on your device (e.g. cached messages, language preference).

1.11 Advertising

We use Google Mobile Ads. Google may collect device identifiers and usage data to show ads. See Google’s Privacy Policy.

2. How We Use Information

We use the information we collect to:

• Provide and operate the app (auth, wallet, tasks, chat, FollowPay Social, support).
• Process diamond top-ups (Google Play purchases and, if offered, crypto deposits), credit diamonds, and record in-app transfers, tips, and gifts.
• Host, display, and moderate Social content (posts, stories, comments, media).
• Verify task completion on third-party platforms.
• Send push notifications (tasks, messages, Social activity) when you allow them.
• Prevent fraud, abuse, and policy violations.
• Respond to support requests and user reports.
• Improve the app and fix bugs.
• Comply with legal obligations.

3. Legal Bases for Processing

Depending on your region, we process data based on:

• Contract Performance: To provide the services you request.
• Legitimate Interests: For security, fraud prevention, and app improvements.
• Consent: For push notifications and other optional in-app features.
• Legal Obligation: To comply with applicable law, including records related to purchases and moderation where required.

4. How We Share Information

We do not sell your personal information.

We share data only with the following service providers:

5. Data Retention

• Account data: kept while your account is active.
• Messages: retained while needed to provide chat; may be deleted when you delete chats or your account.
• FollowPay Social posts, comments, and related engagement data: retained while needed to provide Social features, unless you delete content or your account is deleted (subject to moderation and backup retention).
• Stories: generally expire according to in-app story rules; residual copies may remain briefly in backups or caches.
• Uploaded media: retained while associated content exists, then removed or orphaned according to our deletion processes.
• Purchase and top-up records (Google Play purchase metadata and, if applicable, crypto deposit metadata): up to 90 days after account deletion where required for fraud prevention, accounting, or law.
• Backups: may take up to 30 days to purge from routine backups.
• Support tickets and moderation/report records: retained as needed for support and safety.

6. Security of Your Data

We use HTTPS/TLS for data in transit and industry-standard security practices on our servers. However, no method of digital transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Choices & Rights

Depending on your location, you may have the right to access, correct, or delete your data, or restrict processing. You can manage these settings directly in the app:

• Account Deletion: See Account Deletion.
• Message Privacy: In the app → Messages → Settings → control who can message you.
• Block / Report: Available on chats, posts, and profiles for abuse and unwanted contact.
• Social content: You may delete eligible posts you created; stories expire per in-app rules.
• Notifications: Disable in device settings or app notification preferences.
• Google Play purchases: Billing history and refund requests for Play purchases are managed through Google Play / your Google account.

8. Children’s Privacy

FollowPay is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us data, contact FollowPayOfficial@gmail.com and we will delete it.

9. International Transfers

Your data may be processed and stored in countries other than your own. We use appropriate standard contractual clauses and safeguards to ensure your data is secure.

10. Third-Party Links

The app may link to social platforms, Google Play, and payment providers. Their privacy policies apply when you interact with their services.

11. Changes to This Policy

We may update this policy periodically. We will modify the “Last updated” date at the top. Material changes may be notified in the app or by email where appropriate.

12. Contact Us

If you have any questions regarding this Privacy Policy, contact us at:

Email: FollowPayOfficial@gmail.com
Website: https://getfollowpay.com